Parent and Caregiver Resources
Local Community Resources
Capital Roots: https://www.capitalroots.org/
CEO’s Family Support Services
Helps families with children who are having social, emotional or behavioral challenges. FSS offers a variety of support services. These include:
- Someone to talk to that has been through similar struggles
- Support and advocacy in dealing with schools, juvenile justice, social services, and mental and physical health systems
- Community resources and referrals
- Self-advocacy skills
(518) 272-6012 Ext. 2018 or 215
Cornell Cooperative Extension
Healthy Neighborhoods Program
Expanded Food and Nutrition Program
Home Lead Assessments
61 State Street
Troy, NY 12180
Lansingburgh Boys and Girls Club: https://www.lansingburghboysandgirlsclub.com
Cornell Cooperative Extension: ccerensselaer.org/
- Healthy Neighborhoods Program
- Expanded Food and Nutrition Program
- Home Lead Assessments
Mediation Matters is a multi-faceted organization of volunteers and professionals dedicated to empowering individuals, communities, and families to manage and resolve conflict.
Albany and Rensselaer Counties
10 N. Russell Rd., 2nd Floor
Workforce Development Institute (WDI)
WDI is a statewide non-profit that works to grow and keep good jobs in NYS. They use a range of tools - including ground level information, workforce expertise, and funding - to facilitate projects that build skills and strengthen employers’ ability to hire and promote workers. Their work often fills gaps not covered by other organizations.
433 River Street
Troy, NY 12180
WDI Child Care Subsidy Program - Helping working families with the high cost of childcare
Rensselaer County Department of Mental Health
Comprehensive assessment, diagnostic evaluation, individualized treatment planning, medication monitoring, and individual, family, and group therapy.
Satellite Office Location in Lansingburgh: Rensselaer Park Elementary School
Troy Location: 1600 7th Ave, Troy, NY (518) 270-2800
Sexual Assault and Crime Victims Assistance Program for Rensselaer County (Samaritan Hospital)
Comprehensive, specialized services to victims of sexual violence, victims of stalking, older adults, homicide survivors, as well as other victims of crime, their family members and friends, or significant others
2200 Burdett Avenue, Troy, NY
(518)271-3257 Crisis Line, available 24 hours/day
START Children’s Center of Rensselaer County
Child advocacy center that assists child victims of sexual and physical abuse and their non-offending family members.
131 6th Ave, Troy, NY 12180
The Empowerment Exchange
The Empowerment Exchange is a peer support program dedicated to offering strategies that will encourage people to find their personal power and use their own unique voice. As current or former recipients of mental health services, we believe that recovery is possible for everyone. At the heart of our work is the hope that people can reclaim their life and their independence.
2136 Burdett Ave.
Troy, NY 12180
Hours of Operation: Monday-Friday 9am-5pm
Peer Support Line: 518-268-1663 (Monday-Saturday, 9am-9pm)
The Community Hospice of Rensselaer County
The Community Hospice provides free grief support services to those who have experienced the death of a family member or friend. A Bereavement Counselor will recommend services after meeting with you and your family. Services may include:
- Individual or Family grief counseling for adults and children
- Support Groups including Widow/Widowers, Daughter’s Living with Loss etc.
- Camp Erin, a free weekend camp for grieving children and teens, 3-17 years old
These services are free of charge and are available to everyone, regardless of whether the person who died was a hospice patient.
295 Valley View Blvd.
For Emergencies, Dial 911
The Capital Region Child and Adolescent Mobile Crisis Team (CRCAMT)
CRCAMT serves any family with a child who resides in Albany, Rensselaer or Schenectady Counties (up to age 18, or older if still in day school) who are experiencing an emotional or behavioral crisis in the community regardless of diagnosis or system involvement. Service provided at the moment of the crisis where the child is.
Contact: Rensselaer County Mental Health at (518) 271-3540
Crisis Chat - Lifeline Crisis Chat is a service of the National Suicide Prevention Lifeline in partnership with CONTACT USA. It is the first service of its kind where crisis centers across the United States have joined together to form one national chat network that can provide online emotional support, crisis intervention, and suicide prevention services. The chat specialists are here to listen and support you through whatever difficult times you may be facing.
National Suicide Prevention Lifeline
A free, 24-hour hotline available to anyone in suicidal crisis or emotional distress. Your call will be routed to the nearest crisis center to you.
Parent Network of the Capital Region (PNCR)
Provides parents with the knowledge, skill, resources and support to effectively advocate for their children and to facilitate productive relationships between parents and school districts for the benefit of students with disabilities. Services are free-of-charge to parents, service providers, disability organizations and schools
1190 Troy-Schenectady Rd., Latham, NY 12110
Parenting Skill Groups
Parenting skill group seeks to understand children’s behavior, build confidence for the child and parent, improve communication, learn positive discipline and address specific challenges. Please contact Jewish Family Services for group schedule and additional information.
877 Madison Ave., Albany, NY
Wits End Family Support Group
The Family Support Services program also offers the Wit’s End Support Group. This group gives family members the chance to share and connect with others who are having similar challenges at home. The goal of the support group is to offer:
- Emotional support
- Information and education
- The opportunity to help others
- Socializing with other families
For more information about the Family Support Services program, including Wit’s End, please contact:
Kimberly Burton or Jany Velazquez, Family Support Services Parent Advocates
Phone: (518) 272-6012 Ext. 208 or 215
NYS Office of Health Insurance
215 Burdett Ave. Troy, NY
Rensselaer County Health Department
1600 7th Ave.
South Troy Health Center
7 Vandenburgh Ave.
Seton Health Pediatrics
500 Federal St. #602
Whitney M. Young Jr. Health Center, Inc
The Dental Hygiene Clinic
Hudson Valley Community College
80 Vandenburgh Ave.
Troy, NY 1280
Rensselaer County DSS
547 River Street
Troy, NY 12180
Medicaid Managed Care
Rensselaer County requires Medicaid recipients to enroll into one of the HMOs (Health Maintenance Organizations) contracted by the County. Although some people may be exempted from enrolling due to special circumstances, most families must choose a health plan within 60 days of receiving Medicaid. Rensselaer County offers the following health plans to their Medicaid recipients: CDPHP, Fidelis, WellCare.
Medicaid recipients only use their Medicaid card for prescriptions, dental and transportation. For all other medical services the Medicaid recipients use the health plan card and choose a participating primary care provider. For more information on Medicaid Managed Care: http://www.health.state.ny.us/nysdoh/mancare/mcmain.htm
NYS Provider and Health Plan Look-Up
Healthy Capital District Initiative
NYS Certified Navigators: Never before have so many people been eligible for insurance subsidies. Insurance subsidies are available for people who make up to 400% above the poverty line. We provide free information and assistance to applicants without pressure or obligation. HCDI staff work directly with individuals to complete applications through the NY State of Health Marketplace and apply for Medicaid, Child Health Plus and Qualified Health Plans.
CEO Food Pantry
2328 Fifth Ave.
518-272-6012 Ext. 247
Supplemental Nutrition Assistance Program (SNAP)
SNAP is the new name for the Food Stamp Program. You can now apply for SNAP online, by mail, fax, or in person at your local Department of Social Services or SNAP office. You may apply for SNAP using the internet if you live in New York State by going to myBenefits.ny.gov. After your application is filed, the local Department of Social Services or SNAP office will review your information, conduct an interview, and determine your household’s eligibility for SNAP.
You may also apply at your local Department of Social Services or SNAP office.
127 Bloominggrove Drive
Troy, NY 12180
St. Augustine’s Church
25 115th St.
Kathy Conroy - 518-235-4143
Unity House Food Pantry
2431 Sixth Ave.
Salvation army - Troy Temple Corps Food Pantry
410 River St.
Rensselaer County Dept. of Social Services
Temporary Assistance: 518-266-7800
HEAP (Heating Assistance): 518-266-7970/518-266-7960
After hours: 518-283-2000
74 Ferry Street
Troy Housing Authority
1 Eddys lane